Returns & Clinical Exchange Policy

Under public health and cosmetic safety standards, opened, unsealed, or tested skincare products cannot be returned or restocked to prevent contamination and safeguard all patients.

If you are uncertain about compatibility with your skin type, we strongly encourage booking a virtual skin consultation with Dr. Arooj Ehsan before purchasing active formulations.

If your package arrives damaged in transit, shows signs of leakage, or if an incorrect product was delivered, we will replace it immediately at zero cost to you.

Please report any transit defect within 7 calendar days of delivery by sending clear photographs of the package, inner bottle, and courier slip to our WhatsApp concierge or to purea.aesthetics@gmail.com.

A replacement unit will be dispatched within 24 to 48 hours of verification.

Active dermatological ingredients (such as Tranexamic Acid, Azelaic Acid, Glycolic Peels, and Retinol) require gradual adaptation and may cause mild initial tingling.

If you experience unexpected persistent redness, swelling, or irritation, immediately pause application and contact Dr. Arooj Ehsan via WhatsApp. Our clinical team will assess your reaction and provide medical guidance or a suitable alternative regimen.

Orders may be canceled prior to dispatch by messaging our WhatsApp support team with your Order ID.

Once a package has been handed over to the courier network, cancellation is no longer possible and the standard delivery protocol applies.